Order and After-Sales Support

Siemens Automation Order, Delivery and After-Sales Support

Guidance for Siemens MLFB identification, drive fault documentation, network details and document requests. Send the complete model and relevant system information.

Send an RFQ Transaction Process
01Inquiry 02Quotation 03PI Confirmation 04Product Check 05Packing 06Shipping

01 / Transaction Process

Six Steps from Product Inquiry to Shipment

Each stage uses the confirmed product and order information from the previous step. This reduces avoidable changes to identifiers, quantities, condition requirements and delivery details.

  1. 01Inquiry
  2. 02Quotation
  3. 03PI Confirmation
  4. 04Product Check
  5. 05Packing
  6. 06Shipping

02 / Stage Details

What Happens at Each Transaction Stage

01

Inquiry

Start with Clear Product and Delivery Information

Use the RFQ form for a structured request. Enter the manufacturer, complete part number or Siemens MLFB, quantity, condition requirement, company name, business email and destination. Use the message field for specifications, installed-system details or multiple line items.

For an email inquiry, include the same information and attach a clear product-label or nameplate image when the identifier or specification is difficult to copy. Product photographs are also useful when visible condition or included accessories matter to the request.

02

Quotation

Receive a Model-Specific Commercial Quotation

After the inquiry details are received, a staff member prepares a model-specific quotation. It identifies the offered model, quantity, condition, price and supply terms.

Pricing is based on the exact model, order quantity and destination. This allows purchasing teams to compare quotations using the same product and delivery requirements.

03

PI Confirmation

Confirm the Proforma Invoice Before the Order Proceeds

Once the quotation is accepted, the pro forma invoice (PI) will record the product identification, quantity, condition, price, destination, and commercial terms agreed upon by both parties. The buyer can confirm these details before the order enters the preparation stage.

For multi-item BOMs or similar model references, confirm each line item on the proforma invoice before order preparation begins.

04

Product Check

Match the Product to the Confirmed Order

Before packing, the complete identifier, quantity, visible condition, labels and included items are checked against the confirmed order. Functional checks or additional documentation are coordinated where they apply to the quoted product and agreed scope.

If you require label photographs, packing marks or supporting documents, list them before confirming the proforma invoice.

05

Packing

Protect the Product for the Agreed Transport Route

Packing is selected according to the product type, dimensions and transport method. Electronic automation components can receive anti-static protection where appropriate, together with cushioning, connector protection and an outer carton suitable for the shipment.

The package is marked with the relevant order reference and destination details so the receiving team can identify the shipment.

06

Shipping

Coordinate Dispatch for the Confirmed Destination

Courier, air freight or another applicable transport route is coordinated according to the shipment size, destination and agreed order terms. Dispatch and tracking information is provided when the shipment is released to the carrier.

Packing and transport details are confirmed against the actual order rather than presented as a fixed option for every product or destination.

03 / Product Support Questions

Product Information for a Support Request

Use these answers to prepare questions about Siemens PLCs, HMI panels, distributed I/O, industrial communication hardware, SIPLUS equipment, SINAMICS drives and SIMOTICS motors.

Send Product Details
01Can you identify a Siemens product from a label photograph?

A clear label or nameplate photograph can help connect the request to the correct product record. Include the complete Siemens MLFB or order number when it is readable, together with the required quantity.

02What information is needed for a compatibility question?

Send the complete current model and the model being considered. Add the available hardware or firmware version, rack position, communication interface, supply voltage and a photograph of the installed label when these details affect the connection.

03Can you confirm product lifecycle and current availability?

Send the exact Siemens MLFB or complete part number. Lifecycle information, available condition and supply terms are confirmed for that specific identifier and requirement.

04Can I ask about a discontinued or hard-to-source model?

Yes. Provide the complete identifier, quantity, required condition and destination. Alternative options can be considered when relevant supporting information is available, but the relationship must be confirmed for the installed system.

05Can I request a datasheet, manual or product document?

Include the complete model and state the document required, such as a datasheet, operating manual or wiring reference. Document availability depends on the exact product record and version.

06What should I provide for a SINAMICS drive or SIMOTICS motor question?

Send the complete model, rated power, supply voltage and available nameplate photographs. For a drive, add the control or communication interface; for a motor, add the mounting and feedback details when they are relevant to the request.

The business email field is required. Quotation details remain specific to the submitted product, quantity, condition and destination.

05 / After-Sales Support

After-Sales Support for the Confirmed Order

Keep the PI, order reference, package labels and product photographs available after delivery. These records connect a question to the supplied model, agreed condition and shipment.

01

Delivery or Packing Concern

Retain the outer carton, shipping label and internal packing. Send clear photographs of the package and affected area before discarding materials.

02

Product or Quantity Discrepancy

Send the order reference, received quantity, full product label and photographs of the received items so the details can be compared with the confirmed order.

03

Document or Product Question

Provide the complete model, available hardware or firmware version and the specific document or product information required.

04

Return or Warranty Coordination

Any return, replacement or warranty request is handled according to the terms stated in the quotation, proforma invoice and confirmed order.

Industrial order support coordinated from a logistics work area
Order and Shipment RecordsKeep product, PI and shipment details in the same email thread

Product and Order Support

Send Your Product Requirements

Complete identifiers, quantity, condition and destination details allow the quotation and later order stages to use the same purchasing record.

Complete the RFQ Form