1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through the PLCReadyShip website, inquiry forms and email communications connected with our industrial automation product sourcing, quotation, order coordination and after-sales support activities.
This policy does not apply to third-party websites or services that may be linked from this website. Those third parties operate under their own privacy policies.
2. Information We Collect
Information You Provide
When you submit an inquiry form or contact us by email, we may collect:
- Your company name and business email address.
- The manufacturer, product name, model, part number or Siemens MLFB included in your request.
- Required quantity and product condition.
- Destination country and postal code.
- Technical specifications, installed-system information and other details included in your message.
- Product labels, nameplate photographs, equipment photographs, BOM files or other attachments you send by email.
- Your name, job title or other contact details if you include them in an email or business signature.
- Information connected with a quotation, proforma invoice, order, shipment or after-sales request.
Please do not submit passwords, payment-card details, government identification numbers, medical information or other sensitive personal information through our inquiry forms.
Information Collected Automatically
When you access the website or submit a form, our website and hosting infrastructure may automatically record technical information such as:
- Internet Protocol (IP) address.
- Browser type, device type and operating system.
- Date and time of access.
- Pages requested and the referring page or source URL.
- Information used to detect spam, misuse, security incidents or repeated form submissions.
3. How We Use Personal Information
We may use personal information to:
- Receive, store and respond to product inquiries.
- Identify the requested industrial automation product or product family.
- Prepare quotations based on the submitted model, quantity, condition requirement and destination.
- Communicate about product information, commercial terms, documentation, packing and delivery.
- Coordinate proforma invoices, confirmed orders, shipments and after-sales matters.
- Maintain business, inquiry and transaction records.
- Prevent spam, fraudulent submissions, misuse and security incidents.
- Maintain and improve website reliability and usability.
- Comply with legal, regulatory, accounting and tax obligations.
- Establish, exercise or defend legal claims.
We do not make decisions that produce legal or similarly significant effects based solely on automated processing of inquiry information.
4. Legal Bases for Processing
Where applicable data-protection law requires a legal basis, we may process personal information on one or more of the following grounds:
- Steps requested before entering into a contract: when you ask for product information, a quotation or commercial terms.
- Performance of a contract: when processing is necessary for an accepted quotation, proforma invoice, confirmed order, shipment or after-sales request.
- Legitimate interests: for business communication, inquiry management, website security, fraud prevention and record keeping, provided those interests are not overridden by your rights.
- Consent: where we specifically request and rely on your consent.
- Legal obligations: where information must be retained or disclosed to comply with applicable law.
5. Inquiry Forms and Email Communications
The business email field is required when you submit an online inquiry because we need a valid method for responding. If the required information is not provided, we may be unable to process or answer the request.
Valid inquiry submissions may be stored in the website’s protected administration system. A notification email may also be generated for the relevant staff. If an email notification is delayed or unavailable, the saved inquiry record may still remain in the administration system.
Email communications may be retained with related quotation, order, delivery or support records so that product identifiers, quantities and commercial information remain connected with the same request.
6. Cookies and Similar Technologies
The website may use cookies or similar technologies required for core WordPress functions, website security, administration sessions and form protection. These technologies support the operation of the website and are not intended to create advertising profiles.
The public website does not currently intentionally load advertising cookies. If non-essential analytics or advertising technologies are introduced, this Privacy Policy and any required consent controls should be updated before those technologies are used.
You can manage cookies through your browser settings. Disabling essential cookies may affect certain website functions.
7. How We Share Information
We may share personal information only when reasonably necessary for the purposes described in this policy, including with:
- Website hosting, maintenance, security and email service providers.
- Staff and service providers involved in processing inquiries and preparing quotations.
- Suppliers or commercial partners when product or supply information is needed for a specific request.
- Carriers, freight forwarders or logistics providers when required for an order or delivery.
- Professional advisers, including legal, accounting or compliance advisers.
- Government authorities, courts or regulators where disclosure is legally required.
- A successor organisation in connection with a lawful merger, acquisition, restructuring or transfer of business assets.
Service providers are expected to process personal information only for the relevant service and to apply appropriate confidentiality and security measures.
We do not provide inquiry information to third parties for unrelated advertising purposes.
8. International Data Transfers
PLCReadyShip receives inquiries from customers in different countries. Personal information may therefore be processed or stored outside the country where you are located.
Where applicable law requires safeguards for an international transfer, we will use an available lawful transfer mechanism or other appropriate protection.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including inquiry handling, quotation preparation, order coordination, after-sales support, dispute resolution, security and legal record-keeping requirements.
The retention period may depend on:
- Whether the inquiry develops into a quotation or order.
- The duration of the business relationship.
- Applicable accounting, tax, contractual or legal obligations.
- The need to prevent fraud, resolve disputes or establish legal claims.
When information is no longer required, it may be deleted, anonymised or securely archived in accordance with applicable requirements.
10. Data Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website, email system or internet transmission method is completely secure. You should avoid sending confidential passwords, payment-card information or highly sensitive documents by ordinary email or through the inquiry form.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Request a portable copy of eligible information.
- Withdraw consent where processing is based on consent.
- Submit a complaint to the data-protection authority responsible for your location.
These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.
To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Please describe the request and identify the inquiry or communication concerned.
12. Business Communications
We may send emails necessary to answer an inquiry, provide a quotation, coordinate an order or respond to an after-sales matter. These communications are connected with the request or business relationship.
We will not use an inquiry to send unrelated promotional email unless you have separately requested or agreed to receive such communications where consent is required.
13. Children’s Privacy
This website is intended for business purchasing, maintenance and industrial automation requirements. It is not directed to children, and we do not knowingly collect personal information from children.
If you believe that a child has submitted personal information through the website, contact us so that the information can be addressed appropriately.
14. Third-Party Links
The website may contain links to manufacturer websites, technical resources or other third-party services. PLCReadyShip is not responsible for the privacy, security or content practices of those third parties. Check the relevant third-party privacy policy before submitting personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when website functions, business processes or legal requirements change. The revised version will be posted on this page with an updated date.
Material changes may also be communicated through an additional website notice where appropriate.
16. Contact Us
For questions about this Privacy Policy or the handling of personal information, contact:
PLCReadyShip
Website: https://www.plcreadyship.com/
Email: [email protected]